We will refund your content charge when a product is not received due to our fault, but not if you have simply changed your mind or your phone is not compatible to receive such product. We recommend that you check your phone is compatible before using our service.
Contact us within 14 days of service activation date to cancel and we'll refund all charges provided you have not used or consumed any products via your account.
We are unable to offer a refund if you have initiated the service and used your account to download content and/or send texts or if you have not attempted to cancel the service using the correct cancellation procedure. Should you wish to cancel please send message with the word STOP to our shortcode.
Your statutory rights are not affected.
If you think you qualify for a refund then please complete the claim form. Please read the form carefully and complete all necessary details. You can then email the form to refunds@boltblue.com, fax it to +44 (0)20 7681 3527 or you can send it to us by post to Boltblue Communications Limited, Office 122, 405 Kings Road, London SW10 0BB.
Once the claim form has been received we will assess your claim carefully and advise you of the outcome within 2 working days of receipt. If the refund is granted we will arrange it within 30 days.